admin on January 11th, 2010

by Jennifer O Neill I oversee the localisation of my company’s video and an important part of the localisation process is the in-country review. This is where the translated material is sent to an individual in the target country to do a linguistic review. The in-country review plays an important role in ensuring the quality [...]

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admin on January 11th, 2010

The 2010 STC Board of Directors Election is scheduled to run from 9 March 2010 to 8 April 2010. STC members are eligible to vote if they renew by 28 February 2010. Student members are not eligible to vote in Society-level elections, but they are encouraged to familiarize themselves with the candidates. It may be [...]

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admin on January 8th, 2010

by Jennifer O Neill Although my focus at work is producing documentation for the EMA market (Europe, Middle East and Africa), it’s always interesting to learn about what’s happening in other regional markets. At the 2009 tekom conference in Weisbaden, Germany, a speaker from the Japan Technical Communication Association gave a presentation on frequent problems [...]

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admin on January 8th, 2010

by Jennifer O Neill At the 2009 tekom conference in Weisbaden, Germany, Scott DeLoach of ClickStart Inc. gave an excellent overview of what research has found on the usability of user assistance. Research has found that Users prefer Arial over Verdana and Tahoma. The two latter fonts were developed for onscreen reading. People tend not [...]

Continue reading about Best practices for user assistance